Broken Process.......what do you mean by that???!!!

We always stumble on this topic when want to re engineer or transform or improve or simply change the process.........

we stumble upon broken process. But how will you say process is broken?

7 kinds of broken designs which Seth mentions......clearly works well with broken payroll processes ( or to define any broken process).

"Not my job" is the best I like..........this kind of broken process creeps into very well designed processes in outsourcing. We create clear process map along with clearly defined roles & responsibility.......which turns out be clear definition of " what I am not supposed to do". This leads to " not my job" syndrome leading well designed process into a broken process.

I am not going to state the obvious ....but this talk is definitely worth listening and one will be able to relate it to lot of experience we face in process re-engineering effort.

Seth Godin at Gel 2006 from Gel Conference on Vimeo.