My mother asked me..."how is Rasam today". I said...."it it tastes bit better and spicy...". With all smile she said..." yes...i made bit spicy rasam powder this time".
She must be making Rasam from past 45 years. With the standard recipe passes on to her mother. Every one who has eaten her rasam swear by it with its consistent quality and taste.
Even after 45 years of making she doesn't feel to bored with her standard operating procedure and doesn't hesitate to make improvement. And still search for smile on her customers, her family, face when they relish it.
Standard operating procedure, passion for customers satisfaction and process improvement is key to any process quality.
Process quality= heart+brain+soul